Customer Feedback Form

Thank you for entrusting your recent removal to White and Company.  Your experience and impressions are an important part of our evaluation and quality enhancement program. Please take a few minutes to complete this short form and submit it to us.

Details

1. Title * Mr Mrs Ms
2. Name *
3. Moved From *
4. Moved To *
5. Telephone Number
6. Email Address *

Customer Service

1. The courtesy and attention of office staff?

   1. Excellent
   2. Very Good
   3. Satisfactory
   4. Below Expectations
2. Their understanding of your requirements?

   1. Excellent
   2. Very Good
   3. Satisfactory
   4. Below Expectations
3. The professionalism of our surveyor?

   1. Excellent
   2. Very Good
   3. Satisfactory
   4. Below Expectations
4. The information supplied by our surveyor?

   1. Excellent
   2. Very Good
   3. Satisfactory
   4. Below Expectations
5. The co-operation and courtesy of the removal team?

   1. Excellent
   2. Very Good
   3. Satisfactory
   4. Below Expectations
6. Their punctuality and appearance?

   1. Excellent
   2. Very Good
   3. Satisfactory
   4. Below Expectations
7. The quality of the packing service provided?

   1. Excellent
   2. Very Good
   3. Satisfactory
   4. Below Expectations

Delivery Service

1. The co-operation, helpfulness & courtesy of the removal

   1. Excellent
   2. Very Good
   3. Satisfactory
   4. Below Expectations
2. Their punctuality and appearance?

   1. Excellent
   2. Very Good
   3. Satisfactory
   4. Below Expectations

For International Moves from the UK only

1. The co-operation, helpfulness and courtesy of our agent in the country of destination?

   1. Excellent
   2. Very Good
   3. Satisfactory
   4. Below Expectations
2. The quality of the export packing material?

   1. Excellent
   2. Very Good
   3. Satisfactory
   4. Below Expectations

Overall impressions

1. What single factor most influenced you to move with White and Company?
2. Please let us know if any one staff member of White and Company deserves a special mention?
3. Would you recommend our services and use us again? Yes No
4. Additional comments or suggestions