How to Choose a Removals Company in Jersey: 8 Questions You Must Ask

Are you trying to choose a removals company in Jersey?

Jersey isn’t just a dot on the map; it’s a lifestyle upgrade!

Known for its stunning beaches, mild climate, and strong sense of community, the island combines British familiarity with a touch of continental charm thanks to its proximity to France.

You can enjoy long summer evenings on St. Brelade’s Bay, explore history at Mont Orgueil Castle, or shop the bustling markets of St. Helier.

Add to that Jersey’s low crime rates, favourable tax structure, and excellent schools, and it’s no surprise more people are drawn here each year.

But moving home in Jersey comes with its quirks.

Whether relocating within the island, arriving from the mainland, or preparing to leave, the right removals company can make all the difference.

Here’s how to choose wisely:

1. Do They Understand Jersey’s Relocation Rules?

A good mover must understand Jersey’s unique housing qualifications and residency laws (Entitled, Licensed) to prevent delays.

Not every removal company has the experience of relocating people to the island. Jersey isn’t the same as the rest of the UK when it comes to moving house.

It has unique immigration, housing qualifications and residency laws overseen by the Government of Jersey.

Categories such as “Entitled,” “Licensed,” and “Registered” affect what property you can buy or rent.

A removals company such as White & Company, familiar with these rules, is invaluable.

They’ll know what paperwork you might need, whether there are customs considerations for bringing belongings in from abroad, and how best to navigate the local regulations.

If you’re moving to Jersey, make sure your mover can talk knowledgeably about these restrictions.

A lack of local expertise could result in costly delays or unnecessary stress.

2. What’s Their Experience with Island Logistics?

Ask how the company manages ferry schedules, shipping routes, and potential weather delays specific to an island move.

Moving to, from, or around Jersey isn’t as simple as hiring a van and hitting the motorway.

When it comes to relocating your household belongings, the island depends entirely on ferries and shipping routes, which means timing, weather, and container space all play a part in your relocation.

Ask a prospective removals company how often they run services to and from the UK, what carriers they work with, and how they handle delays caused by tides or adverse weather.

A seasoned operator will have contingency plans and strong relationships with logistics providers.

This level of experience not only gives you peace of mind but also ensures your belongings don’t get stuck waiting for the next available crossing.

3. Are They Part of Professional Associations?

Always choose a removals firm that is a member of a professional body like the British Association of Removers (BAR) for your protection.

Trust matters when choosing someone to handle your possessions.

Look for movers who are members of recognised organisations such as the British Association of Removers (BAR), FIDI, or OMNI.

Membership in these bodies means the company has been vetted, adheres to strict industry standards, and offers financial protection schemes.

On a small island like Jersey, reputation spreads quickly, but having external validation is another layer of reassurance.

If a company hesitates to provide their accreditations, take that as a red flag.

Membership badges aren’t just flashy logos; they’re your guarantee that the firm takes professionalism and accountability seriously.

Be cautious, if you are doubtful your chosen mover is a member of these industry regulators,  you can check for yourself by visiting their official websites.

4. How Do They Handle Customs and Import Regulations?

If you’re moving possessions into Jersey from the mainland or abroad, you’ll need to go through customs.

The rules can be confusing, particularly when it comes to duties and declarations.

A good removals firm familiar with the regulations will guide you through the process, ensuring forms are completed correctly and that nothing gets held up at the port.

They should also be able to advise on restricted items and the paperwork required for vehicles, pets, or high-value goods.

This kind of support makes a huge difference; instead of panicking over HM Revenue & Customs declarations, you’ll know everything is handled smoothly.

Ask your mover upfront: how do you support clients with customs paperwork?

Check out the Jersey Government’s Imports and Exports page on their website.

5. Do They Offer Packing and Storage Services?

Check if the company offers professional packing services and secure storage, which is vital if your move dates don’t align.

It’s one thing to move boxes, but quite another to make sure your antique table arrives without a scratch. Professional packing services are worth their weight in gold.

Ask if the company supplies environmentally sturdy cartons, protective wrapping, and specialist packing for fragile or oversized items.

Storage is another consideration, especially if your move-in and move-out dates don’t line up. This is a common issue with Jersey moves.

Many Jersey residents take advantage of storage during home renovations or while temporarily relocating abroad.

Reputable companies usually have secure storage facilities either on-island or on the mainland.

This flexibility means you won’t be left scrambling for space at the last minute.

White & Company has storage facilities at each of its 19 depots, ensuring a smooth transition from the mainland to the island and vice versa.

6. Can They Provide Transparent, All-Inclusive Quotes?

Insist on a transparent, written quote that details all potential costs, including ferry charges and customs fees, to avoid surprises.

No one likes surprise fees at the last minute, particularly when dealing with the costs of moving house, which is a huge expense.

Always request a detailed written quote that includes ferry charges, customs clearance, packing materials, and any storage if required.

A trustworthy removals company should be upfront about all costs, with no hidden extras included in the fine print.

Comparing quotes is important, but the cheapest option doesn’t always mean the best; sometimes, a low price can signal that corners are being cut.

Instead, look for value.

A precise, all-inclusive quote not only protects your budget but also shows the company operates with honesty and transparency.

7. What Do Past Customers Say?

Look for independent reviews on sites like Trustpilot and ask for local testimonials to gauge the company’s reliability and service.

Word of mouth counts for a lot, especially in a tight-knit community like Jersey.

Check reviews on independent sites such as Trustpilot or ask the company for testimonials from past clients.

Pay attention not just to the overall rating, but to how the company responds to feedback.

Do they handle complaints professionally? Are customers mentioning punctuality, careful handling of items, and clear communication? These details paint a picture of what you can expect.

Better still, chat to locals, whether it’s fellow parents at Les Quennevais School or colleagues in St. Helier’s bustling finance district.

Personal recommendations can be even more valuable than online reviews.

8. Do They Provide Insurance Cover?

Ensure the company provides comprehensive insurance to protect your belongings during transit and shipping, as your home policy likely won’t.

Even the best movers can’t control everything. From ferry delays and rough crossings to accidental damage, there are always risks involved in relocating.

That’s why it’s essential to inquire about insurance coverage.

A reputable removals company will offer comprehensive protection for your belongings, giving you peace of mind from the moment they’re packed until they arrive at your new home.

Don’t assume your home contents policy covers transit because it often doesn’t.

The company should be able to explain clearly what’s covered, the claims process, and whether additional cover is advisable for particularly valuable items.

Knowing you’re financially protected means one less worry on moving day.

Ready to Move?

Moving house in Jersey is an exciting adventure, but it also comes with its unique set of challenges.

The right removals company doesn’t just move boxes; they guide you through island-specific rules, customs requirements, and logistics hurdles.

By asking these eight pertinent questions, you’ll quickly separate the professionals from the rest and ensure your move is as smooth as possible.

With trusted partners like White & Company, who have been relocating people to and from the island for decades, you can relax knowing you’re in safe hands, whether you’re relocating within Jersey, heading over from the mainland, or preparing for a new life abroad.

For further reading, take time to look at our informative blog all about life on this wonderful island: A Comprehensive Guide to Living in Jersey

Frequently Asked Questions About Moving in Jersey

If you have any questions about moving to Jersey, perhaps we can answer some of them here:

Is it more expensive to move to Jersey than the UK?
It can be more costly than a standard UK move because of ferry charges, customs fees, and the logistics of shipping belongings across the Channel. That said, working with an experienced removals company can help you budget properly and avoid hidden extras.

How long does shipping take from the UK to Jersey?
In most cases, door-to-door delivery from the mainland takes just a few days, provided ferry schedules run smoothly. Larger shipments, or moves planned during peak summer periods, might take longer, so it’s best to book early.

Do I need customs paperwork for personal belongings?
Yes. Even though Jersey is closely linked to the UK, it has its own customs rules. Household goods usually aren’t taxed if they’re for personal use, but you’ll still need to fill out the correct forms. A good removals firm will handle this for you. Check the Government of Jersey customs site for official guidance.

Can I bring my car when I move?
Absolutely, but you’ll need to register it locally with the Driver and Vehicle Standards department. Removals companies often arrange vehicle transport alongside your household goods, making the process seamless.

Do removals companies in Jersey offer storage?
Yes. Many provide secure storage either on the island or on the mainland. This is especially handy if your new home isn’t ready yet or if you’re waiting on paperwork before moving in. White & Company offer storage facilities at their depot located in St Peter.

What’s the best time of year to move to Jersey?
Spring and early summer tend to be popular because of better weather and calmer seas. However, a professional removals company will manage relocations year-round, even in less predictable winter conditions.

Max Peterson

Max is a seasoned writer and blogger in the real estate and home moving sectors, as well as a knowledgeable source of information for expatriates living and working abroad. His detailed insights have helped thousands of people move and live abroad with greater simplicity and ease.