Liverpool Removals Company

How can I check that my mover is a member of the BAR

The BAR (British Association of Removers) are industry regulators.

It is very important to choose a company who are active member of this prestigious body.

Members are subject to stringent and regular audits to ensure they retain their membership.

Plus, with BAR members, you always have someone to turn to in the unlikely event you have a complaint.

Visit the BAR website for more information.

Do you provide insurance for my belongings?

Checking that your mover can offer you adequate insurance cover is vital when you are moving.

Any reputable removal company will be able to provide you with several insurance options.

In order to ensure your possessions are adequately protected, White & Company offers a comprehensive insurance option whereby you can insure all or just the most expensive items you want moved.

Find out more about your insurance options with White & Company here.

How do I arrange for a home survey

Easy, just give our closest depot to you a quick call.

They can book a free no obligation home survey and one of our helpful surveyors call on you personally to assess your requirements.

Alternatively, and increasingly popular is our virtual home video service and we can conduct a survey from the comfort of your own home.

A home survey provides you the opportunity to discuss your moving needs with us, and for us to calculate the cost of your move.

In most instances, you will receive our quotation within 48 hours.

When do I need to pay for my move?

It is standard practice within the removal industry to request payment before the move day.

Choosing a BAR member means your payment is protected by an Advanced Payment Guarantee (APG), ensuring your funds are secure.

Can I pay for my move online?

Yes, at White & Company we have a link on our website to our Customer Gateway Payment page.

All you need to hand before you attempt to make paying is your payment reference number which you will find on your quotation.

Rest assured our payment system is safe and secure.

Is there anything that removal companies will not move?

There are a number of items that we will not be able to move.

These primarily include any flammable items, lithium batteries, oil-based paints or anything that may cause harm to the load or vehicle.

We are always happy to answer any questions you may have about your move, so if you are concerned about whether we will be able to move a specific item during your relocation be sure to ask us!

When Should I Book My Move?

We advise scheduling your move 4 to 6 weeks in advance.

During the peak summer season, it’s best to reserve your moving date 8 weeks or more ahead.

Booking early provides ample time to organize all details and ensures a smooth transition on moving day.

Do Removal Companies Dismantle and Reassemble Furniture?

Yes, White & Company offer dismantling and reassembly services for large furniture items, such as beds.

Please inform our surveyor when he visits so we can make the necessary arrangements and ensure everything is handled smoothly on moving day.

Can you provide any references or testimonials from your previous customers?

Absolutely! We are proud to share testimonials and references from our satisfied clients who have successfully relocated all over the UK with our assistance.

Their positive feedback highlights our dedication to reliability, professionalism, and exceptional customer service.

You can explore their experiences on our Trustpilot page or request references directly by contacting our team.

These stories demonstrate our commitment to making every move smooth and stress-free, ensuring you feel confident and supported throughout your relocation journey.

Does White & Company pack all my belongings?

At White & Company, we offer comprehensive packing services tailored to your unique home move, no matter your destination.

Our team of professional packers is highly trained to handle all types of belongings with care and precision.

We use high-quality packing materials, including sturdy boxes, protective wraps, and specialised packing techniques to ensure each item—from fragile antiques to bulky furniture—is securely packed and clearly labelled for easy identification.

We can also supply you with an assortment of boxes so that you can pack any personal items yourself.